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Tag: chatbots


Technology, Website design and optimization

Adaptive AI Will Improve the Customer Experience

October 13, 2022

Via: CMSWire

Adaptive Artificial Intelligence (AI) is able to update its own code to incorporate what it has learned from its experiences with new data. This means Adaptive AI can be used to continually improve the customer experience with each iteration of […]


Platforms, Technology

Do Your Customers Trust Your AI?

July 19, 2022

Via: CMSWire

The use of artificial intelligence (AI) is becoming more and more prevalent in our lives. Between our digital assistants, chatbots, virtual assistants, automobiles and recommendation engines across industries such as medicine, finance, insurance, manufacturing, marketing and entertainment, AI is everywhere. […]


News

AI: Chatbots Versus Human Customer Service

May 6, 2020

Via: DigitalistMag

Technology has always fascinated humans. We’re constantly looking for better ways to perform tasks in order to maximize our profitability and effectiveness, whether in sports, business, education, research and development, governance, agriculture, or arts and culture. Artificial intelligence (AI) technology […]


Advertising & Marketing, Technology

Conversational Marketing: How to Go Beyond Chatbots

February 10, 2020

Via: CMSWire

Artificially intelligent (AI)-driven chatbots are an exciting emerging channel, but in 2020, conversational marketing doesn’t just mean chatbots. In fact, according to data from Business2Community, 79% of consumers are willing to use messaging apps to get customer service. That means […]


News

How AI Is Powering the Next Generation of Support Agents

November 25, 2019

Via: CMSWire

Over the years, the role of the customer support agent has evolved from simply handling customer inquiries to building customer relationships and growing the business. According to the Salesforce State of Service Report, 71 percent of agents see their role […]


Mobile Commerce

How to choose an ecommerce chatbot (14 solutions reviewed)

September 9, 2019

Via: Get Elastic

Chatbots are HOT. Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Analyzing over 20 years of live […]


Technology, Website design and optimization

3 Ways Modern Desktop Tools Help You Give Users the Technical Content They Want

May 30, 2019

Via: CMSWire

From manuals and tutorials to knowledge bases and help systems, consumers rely on technical information — and the writers who produce it — to help them get the most value from the products they purchase. Only now, the list of […]


Mobile Commerce, Mobile Marketing

How chatbots can optimize customer experience (CX)

April 23, 2019

Via: Get Elastic

Imagine a customer service experience where the business representative is always available, friendly and equipped to handle any inquiry you send their way. While this might seem too good to be true, today it’s a reality for many businesses. Chatbots […]


Apps & Sites, Mobile Commerce

Mobile commerce app development: why it’s beneficial and how to attract users

April 11, 2019

Via: Get Elastic

An ecommerce website wasn’t a full necessity for merchants 25 years ago. However, today nobody thinks twice about it because if you want to succeed and make your product popular – you must have a website. Today, another question is […]


Advertising & Marketing, Technology

15 Applications of Artificial Intelligence in Marketing

January 31, 2019

Via: Smart Insights

AI technology is a hot topic in marketing at the moment, but AI is a broad term covering a wide range of different technologies. Artificial intelligence means any technology that seeks to mimic human intelligence, which covers a huge range […]


Advertising & Marketing, Technology

5 ways to utilize chatbots for a better customer experience

November 20, 2018

Via: Smart Insights

There’s no denying that chatbots drew in a lot of attention last year. The tremendous hype around their capabilities fueled intrigue about how they were going to change consumer behavior and produce impressive results. However, creating any chatbot experience – […]


Advertising & Marketing, Technology

Are a new generation of chatbots making their way to online stores

August 13, 2018

Via: Smart Insights

What do new chatbots look like? What role will they play in online commerce? When do you think the first chatbot was invented? Most people would guess that it hit the market sometime around the turn-of-the-century. They would be wrong. […]


Advertising & Marketing, Technology

3 reasons why Marketing Automation Strategy will need an AI-bot

July 9, 2018

Via: Smart Insights

Marketing automation industry is currently valued at $1.65 billion, and the majority credit for this jump in value goes to the introduction of AI in marketing automation; more-so the AI-enabled chatbots that are taking marketing automation industry by storm Here […]


Advertising & Marketing, Platforms, Technology

5 ways to add smarts to your ecommerce website

June 26, 2018

Via: Smart Insights

You can add smarts to your experience in one of two main ways: either by adding human intelligence – and with it, a dose of empathy or by adding an automated form of intelligence ‘Work smarter, not harder’ has always […]


Advertising & Marketing, Technology

Is There a Chatbot in Your Company’s Future?

May 29, 2018

Via: CMSWire

Don’t look now, but that company rep you thought you were chatting with while shopping online may not have been a live person at all. It may very well have been a chatbot — a computer program designed to mimic […]


Advertising & Marketing, Technology

6 Ways Organizations Fail Implementing AI in Customer Experiences

May 4, 2018

Via: CMSWire

Everyone seems to want a piece of Artificial Intelligence (AI) to help improve their organizations and customer experiences. And why not? Gartner reported last week that global business value derived from AI is projected to total $1.2 trillion this year, […]


Advertising & Marketing, Technology

AI, Chatbots and Designing the Next Generation of Automated Customer Engagement

March 21, 2018

Via: Brian Solis

No matter how much sweetness or spin you add to it, early incarnations of AI-powered chatbots are the call centers of this generation. They’re cool. They’re scalable. They’re relatively inexpensive compared to human agents. Yes, chatbots scale engagement through new, […]


Advertising & Marketing, Technology

The Best Examples Of Artificial Intelligence In E-Commerce

February 2, 2018

Via: DigitalistMag

Artificial intelligence is more than just a buzzword, and is now deeply embedded in our daily lives, whether we recognize it or not. Simply put, machines are learning how to assist us with the tasks that we’d usually have to […]


Advertising & Marketing, Technology

Shopping In A Galaxy Not So Far Away: AI And Robots In E-Commerce

December 22, 2017

Via: DigitalistMag

Unconscious imprinting from growing up a Gen-Xer during the original Star Wars years tells my generation that robots are futuristic. Except that is no longer so, and hasn’t been for a while now. One of the features that made robots […]


Advertising & Marketing, Technology

How AI is empowering digital marketers

November 13, 2017

Via: Smart Insights

8 ways by which AI will affect comprehension of data, analyze and utilize data as well as shaping the development of digital marketing tools Earlier this year, Toyota’s usage of AI for its Rav4 Marketing Campaign got the jaws dropping […]