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Category: News


News

PayPal to cut 7% of its workforce

January 31, 2023

Via: Payments Dive

The PayPal job cuts follow a $2-billion investment in the company last year by Elliott Investment Management, an activist investor that often pushes companies to increase profitability in the interest of boosting stock prices. The value of PayPal’s shares have […]


News

Managing Customer Churn Post Festive Peak

January 26, 2023

Via: CMSWire

Just as consumer confidence was on its way up, rail strikes and snow struck the UK impacting footfall yet again. This, alongside the tough economic climate, has created a perfect storm resulting in unusual reductions in footfall on high streets, […]


News

What Will 2023 Bring for Customer Experience?

January 25, 2023

Via: CMSWire

It’s that time of year when everyone either has New Year’s resolutions or predictions, so I’ll take a swing at the latter. Without further ado, here are a few key trends that I expect we’ll see in 2023, the year […]


News

How to Save Up to $1,300 on eBay

January 25, 2023

Via: EcommerceBytes

How can you save $1,300 on eBay? Spend $13,000 on a luxury watch. eBay is once again running a sale on luxury goods, this time luxury watches, one of its “focus categories.” eBay ran similar promotions during the 2022 holiday […]


Advertising & Marketing, News, Technology

DOJ slams Google to end ‘monopolistic grip’ on digital advertising

January 24, 2023

Via: Marketing Dive

The U.S. Department of Justice has filed suit against Google, accusing the tech giant of abusing its monopoly power over the digital advertising industry. The complaint seeks to “halt Google’s anticompetitive scheme, unwind Google’s monopolistic grip on the market, and […]


News

EU Regulators Warn TikTok that it Needs to Update its Systems in Line with New Laws, or Face a Ban

January 19, 2023

Via: Social Media Today

Regulatory pressure continues to rise for TikTok, with the EU now warning the app that it will need to adhere with its laws and regulations, or risk being banned from the region entirely. As you can see in this tweet, […]


News

Don’t Miss These Top CX and Marketing Events in 2023

January 18, 2023

Via: CMSWire

With a renewed emphasis on customer experience and marketing in 2023, many leaders are eager to attend virtual and in-person events where they can engage with CX and marketing experts, attend sessions where they can learn about the latest trends, […]


News

5 Must-Know Social Commerce Trends for 2023

January 10, 2023

Via: CMSWire

Social commerce is a growing priority for digital marketing leaders, but the underlying ecosystem continues to evolve rapidly while effectiveness remains inconsistent. Social commerce is an element of digital commerce that uses social media to promote and drive a seamless […]


News

Morphe closes US stores to focus on wholesale, e-commerce

January 6, 2023

Via: Retail Dive

Makeup brand Morphe announced via Twitter on Thursday that it has decided to close all of its U.S. stores. As of Thursday evening, the brand’s website listed 18 U.S. locations. “We have made the difficult decision to close all Morphe […]


News

Payments funding plummets in 2022

December 22, 2022

Via: Payments Dive

This year saw seismic shifts in the payments venture capital world. From 2019 to 2021, as the COVID-19 pandemic fueled rapid change in payments and fintech, “it was a battle to get onto a lot of companies’ radars,” said Commerce […]


News

eBay and Etsy CEOs Call for Lawmakers to Act on Small-Business Issues

December 20, 2022

Via: EcommerceBytes

As the year wound down, the CEOs of eBay and Etsy called on US lawmakers to take action to help small-business owners who sell on their respective platforms, but each executive had his own priority. For eBay CEO Jamie Iannone, […]


News

Retail looks beyond its old love — the movies

December 12, 2022

Via: Retail Dive

In 2019, toy retailers were blessed with the holiday release of hit movies like “Frozen II” and “Star Wars: The Rise of Skywalker,” as well as a robust list of releases earlier on in the year. Included in the list […]


News

PayPal Runs $5K SleighPal Holiday Promotion on Social Media

December 2, 2022

Via: EcommerceBytes

PayPal is giving away $5,000 in a holiday promotion on social media over the course of four days this month. The SleighPal Giveaway encourages people to promote PayPal via Instagram and Twitter for a chance to win. The promotion runs […]


News

Visa names new CEO for next year

November 18, 2022

Via: Payments Dive

Visa CEO Al Kelly will step aside and the card network company will promote President Ryan McInerney to the chief executive role next February, the company said in a press release Thursday. Kelly will stay on at the company as […]


News

Etsy Kicks off Cyber Week Sale on Friday

November 14, 2022

Via: EcommerceBytes

The 2022 Etsy Cyber Week sales event kicks off this weekend with participating sellers offering up to 60% off on everything in their store. Shoppers can access the sale on the Etsy mobile app beginning November 18, while desktop users […]


News

OSF Digital Acquires Oegen, Sprinklr Teams With Salesforce on CXM and CRM, More News

November 10, 2022

Via: CMSWire

OSF Digital, a provider of digital transformation service and a Salesforce partner offering consultancy, configuration, design and development, has announced the acquisition of Oegen, a U.K.-based Salesforce consulting firm. Company officials said the acquisition will allow the expansion of a […]


News

Amazon CEO Andy Jassy’s comments on unions run afoul of labor laws, federal agency says

October 28, 2022

Via: Retail Dive

The charges outlined in the NLRB complaint cite statements Jassy made during interviews with CNBC and Bloomberg. In an April interview with CNBC, he said that if employees were represented by a union they would be less empowered in the […]


News

Elon Musk resurrects $44B Twitter offer, envisions ‘everything app’

October 5, 2022

Via: Marketing Dive

Elon Musk sent a proposal letter to buy Twitter for his original asking price of $54.20 per share, or roughly $44 billion, according to a filing with the Securities and Exchange commission. The development was reported on earlier by Bloomberg. […]


News

BNPL firms encounter growing pains

September 28, 2022

Via: Payments Dive

Seeking to stave off losses and withstand macroeconomic headwinds, buy now-pay later provider Klarna and some of its fintech peers are tightening underwriting standards and chasing cost savings. Swedish firm Klarna said last week it’s shedding more workers, after already […]


News

Companies call out for seasonal logistics staffing. Will they get the help they want?

September 28, 2022

Via: Logistics Management

As the calendar moves closer to the holiday season, so, too, do respective announcements by companies, ringing the bell for seasonal labor help. In the past, these types of announcements were viewed as commonplace, and, to a point, they still […]