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Amazon Updates Feature that Monitors Customer Service Performance

June 5, 2024

Amazon updated the Feedback Manager tool in Seller Central, explaining that sellers can now see their seller-fulfilled customer service performance across three critical insights: contacts, response time, and buyer sentiment.

“These updates can help you identify opportunities for customer service improvement through Buyer-Seller Messaging and trends for the prior four-week period, on a rolling basis,” Amazon explained, and listed the three metrics as follows:

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