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Category: Editorial


Editorial

5 E-commerce Trends to Look for in 2023

January 23, 2023

Via: Sandra Ferguson

The E-commerce industry is in a state of constant evolution and the global pandemic has served as a catalyst for its growth. During this period, consumers have come to recognize the convenience and efficiency of online shopping, as well as […]


Editorial

5 Useful Strategies to Boost Holiday Sales

December 19, 2022

Via: Natalie Dunn

The COVID-19 pandemic has boosted the shift to online shopping, especially during the lockdown, while numerous social distancing measures had a disruptive impact on traditional shopping. However, the rise of e-commerce occurred long before the onset of the healthcare crisis. […]


Editorial

What You Need to Know about Black Friday 2022

November 2, 2022

Via: Natalie Dunn

People in the US and abroad have faced many problems in recent years, from the COVID-19 pandemic and its lingering effects, to a new war in Europe. But now that the healthcare crisis has ended and people’s lives finally getting […]


Editorial

3 E-Commerce Strategies to Grow Your Online Business in 2022

October 30, 2022

Via: Isabella Carter

In recent years, the role of e-commerce within companies changed dramatically. The COVID-19 pandemic has forever affected the way consumers and businesses interact and trade. Once you factor in the unique circumstances we are still facing, it’s clear why companies […]


Editorial

5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


Editorial

Why Online Sales Could Decrease in The Following Months

September 28, 2022

Via: Natalie Dunn

There is no question about the fact that the COVID-19 pandemic and more recent problems—like inflation and the ongoing conflict in Ukraine—are still taking their toll on various industries around the world, including e-commerce. The global healthcare crisis reshaped shopping […]


Editorial

Could m-commerce change the future of e-commerce?

August 29, 2022

Via: Natalie Dunn

The pandemic undoubtedly affected the global economy, and mounting inflation is still a major global concern. However, although most industries suffered significant losses during the healthcare crisis, e-commerce continued to grow and evolve in most countries. With numerous people working […]


Editorial

5 Things You Need to Know About the Future of E-commerce

July 20, 2022

Via: Natalie Dunn

With concerns about a new wave of COVID-19, extreme heat waves over the globe, and the ongoing Russian invasion of Ukraine, the global economy seems to be heading for uncharted waters. Companies in the US and abroad are struggling to […]


Editorial

Top 3 E-commerce Challenges in Q1 2022

June 22, 2022

Via: Natalie Dunn

The recent global healthcare crisis has prompted numerous businesses in the U.S. and abroad to reassess the classic business models or face their own demise. Digital technologies are now improving most industries around the world, and companies everywhere are boosting […]


Editorial

5 Ways to Improve E-commerce UX

May 20, 2022

Via: Natalie Dunn

Online stores are among the few businesses that have thrived during the COVID-19 pandemic, because people across the globe were forced to live, work and shop remotely. However, life is finally returning to normal—and so are shopping habits. While online […]


Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]


Editorial

Trends That Are Shaping The Retail Landscape in 2022

April 20, 2022

Via: Nakisani Jacobs

Retail has been one of the most impacted sectors by the COVID-19 pandemic, alongside tourism and the events industry.  Before 2020, retailers were already grappling with the decline of brick-and-mortar stores, and the pandemic added to their woes by forcing […]


Editorial

Online Sales Are Growing, But Not Without New Challenges

April 5, 2022

Via: Natalie Dunn

According to Reuters, U.S. consumer spending on e-commerce is estimated to reach a record $1 trillion in 2022, as a result of the switch to online shopping brought on by the COVID-19 pandemic. New research by Adobe Analytics shows that […]


Editorial

E-commerce trends to consider in 2022

February 28, 2022

Via: Natalie Dunn

More than two years have passed since the beginning of the COVID-19 pandemic that disrupted the lives of people everywhere. This healthcare crisis changed not only the way people live, work, and have fun, it also altered consumer behavior, forever […]


Editorial

E-commerce sales growth slows down. What’s next?

January 6, 2022

Via: Natalie Dunn

Almost two years have passed since the beginning of the COVID-19 pandemic that reshaped life as we know it and disrupted numerous industries. Although vaccines and treatments are now widely available in most countries, new variants of the virus continue […]


Editorial

The Rise of E-commerce Sales since 2020

December 15, 2021

Via: Abby Hallett

The pandemic has caused major drops in the figures of retail shopping, predominantly due to the closure of thousands of shops, many of which have never opened again due to bankruptcy. However, this does not mean that people have started […]


Editorial

Alibaba Rivals Amazon in Europe

November 30, 2021

Via: Natalie Dunn

E-commerce retailers have been known to struggle for better positions in new markets, but Amazon is usually among the winners. The American multinational technology company is not only one of the best known retailers in the world, but it was […]


Editorial

What Sort of Changes Is the World of Ecommerce Experiencing?

October 29, 2021

Via: Neal Mitchell

It has become evident to the world that the e-commerce industry is growing exponentially. Companies, big and small, are closing down their stores and dedicating all their resources to online shopping. Some companies have decided to walk a different path […]


Editorial

3 Issues Facing e-Commerce During the Holiday season

September 30, 2021

Via: Natalie Dunn

The COVID-19 pandemic has already disrupted shopping habits around the world and, with the Delta variant infections now surging, retail and e-Commerce are likely to experience new changes by the end of 2021. However, retailers everywhere did manage to profit […]


Editorial

Online Sales in Q2 2021 and Beyond

August 30, 2021

Via: Natalie Dunn

2020 brought about a shift to everything digital, as the COVID-19 pandemic swept from country to country, changing shopping behaviors along the way. Online sales may have been the biggest surprise of the year, as lockdowns and social distancing rules […]