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Category: Editorial


Editorial

Innovations and Trends Shaping the Future of E-commerce

August 30, 2023

Via: Naomi Miles

As technology advances, so does the landscape of e-commerce. It’s only natural for businesses to seek innovative ways to connect with their customers and enhance their offerings. With the promise of growing revenues and expanding market reach, e-commerce enterprises are […]


Editorial

Top Technologies That Will Shape E-commerce in 2023 & Beyond

July 18, 2023

Via: Eileen Hill

E-commerce, short for electronic commerce, refers to buying and selling goods and services over the Internet. Over the past few years, it has transformed how businesses operate—and revolutionized the shopping experience for consumers worldwide. In today’s digital age, e-commerce has […]


Editorial

US E-Commerce Sales Are on the Rise. How to Drive Growth Even Further

June 21, 2023

Via: Natalie Dunn

The e-Commerce sector in the United States has experienced remarkable growth, with sales in the first quarter of 2023 reaching $272.6 billion. These figures, adjusted for seasonal variation, but not for price changes, represent a 3.0 percent increase (±0.7%) compared […]


Editorial

Buy Now, Pay Later: Definition, Market Size, Advantages, and Challenges for E-commerce Stores

May 19, 2023

Via: Lilian Cooper

Buy Now Pay Later (BNPL) is a short-term financing and payment option, enabling customers to purchase products and services and pay for them in equal installments over weeks or months. As many shoppers cannot use traditional financings, such as short-term […]


Editorial

Will US e-Commerce Growth Stabilize in 2023?

April 27, 2023

Via: Natalie Dunn

The COVID-19 pandemic, an ongoing conflict in Ukraine, and inflation have severely disrupted many industries in the US, and e-Commerce is no exception. According to the Influencer Marketing Hub, online sales saw a dramatic surge during the pandemic.  While COVID-19 […]


Editorial

How Gen Z’s Expectations Can Change the Future of e-Commerce

March 3, 2023

Via: Natalie Dunn

Known as the first generation who has grown up with internet access and smart devices, Generation Z is composed of the first digital natives. Gen Z audiences have been exposed to technology and breakthroughs that define our digital age since […]


Editorial

Healthy Holiday Sales Point to a Brighter Future for E-Commerce

February 24, 2023

Via: Natalie Dunn

Attempting to predict the future is never easy, especially when it comes to retail and e-commerce, two industries that are regularly impacted by new trends and disruptions. However, these new trends and changes can also provide online retailers with opportunities […]


Editorial

5 E-commerce Trends to Look for in 2023

January 23, 2023

Via: Sandra Ferguson

The E-commerce industry is in a state of constant evolution and the global pandemic has served as a catalyst for its growth. During this period, consumers have come to recognize the convenience and efficiency of online shopping, as well as […]


Editorial

5 Useful Strategies to Boost Holiday Sales

December 19, 2022

Via: Natalie Dunn

The COVID-19 pandemic has boosted the shift to online shopping, especially during the lockdown, while numerous social distancing measures had a disruptive impact on traditional shopping. However, the rise of e-commerce occurred long before the onset of the healthcare crisis. […]


Editorial

What You Need to Know about Black Friday 2022

November 2, 2022

Via: Natalie Dunn

People in the US and abroad have faced many problems in recent years, from the COVID-19 pandemic and its lingering effects, to a new war in Europe. But now that the healthcare crisis has ended and people’s lives finally getting […]


Editorial

3 E-Commerce Strategies to Grow Your Online Business in 2022

October 30, 2022

Via: Isabella Carter

In recent years, the role of e-commerce within companies changed dramatically. The COVID-19 pandemic has forever affected the way consumers and businesses interact and trade. Once you factor in the unique circumstances we are still facing, it’s clear why companies […]


Editorial

5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


Editorial

Why Online Sales Could Decrease in The Following Months

September 28, 2022

Via: Natalie Dunn

There is no question about the fact that the COVID-19 pandemic and more recent problems—like inflation and the ongoing conflict in Ukraine—are still taking their toll on various industries around the world, including e-commerce. The global healthcare crisis reshaped shopping […]


Editorial

Could m-commerce change the future of e-commerce?

August 29, 2022

Via: Natalie Dunn

The pandemic undoubtedly affected the global economy, and mounting inflation is still a major global concern. However, although most industries suffered significant losses during the healthcare crisis, e-commerce continued to grow and evolve in most countries. With numerous people working […]


Editorial

5 Things You Need to Know About the Future of E-commerce

July 20, 2022

Via: Natalie Dunn

With concerns about a new wave of COVID-19, extreme heat waves over the globe, and the ongoing Russian invasion of Ukraine, the global economy seems to be heading for uncharted waters. Companies in the US and abroad are struggling to […]


Editorial

Top 3 E-commerce Challenges in Q1 2022

June 22, 2022

Via: Natalie Dunn

The recent global healthcare crisis has prompted numerous businesses in the U.S. and abroad to reassess the classic business models or face their own demise. Digital technologies are now improving most industries around the world, and companies everywhere are boosting […]


Editorial

5 Ways to Improve E-commerce UX

May 20, 2022

Via: Natalie Dunn

Online stores are among the few businesses that have thrived during the COVID-19 pandemic, because people across the globe were forced to live, work and shop remotely. However, life is finally returning to normal—and so are shopping habits. While online […]


Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]


Editorial

Trends That Are Shaping The Retail Landscape in 2022

April 20, 2022

Via: Nakisani Jacobs

Retail has been one of the most impacted sectors by the COVID-19 pandemic, alongside tourism and the events industry.  Before 2020, retailers were already grappling with the decline of brick-and-mortar stores, and the pandemic added to their woes by forcing […]


Editorial

Online Sales Are Growing, But Not Without New Challenges

April 5, 2022

Via: Natalie Dunn

According to Reuters, U.S. consumer spending on e-commerce is estimated to reach a record $1 trillion in 2022, as a result of the switch to online shopping brought on by the COVID-19 pandemic. New research by Adobe Analytics shows that […]