Tag: Technology


Human-Machine Collaboration in 2021: The Machines Are Ready. Is Your Business?

October 1, 2021

Via: CMSWire

I currently work with a client who supervises two software robots that process financial data for her organization. A colleague in project management built a bot that now assists him with several personal workflows. I’m frequently asked about the status […]

Platforms, Technology

UserLeap & MeetingPlay Get Funding Rounds, Genesys Launches CX Platform & More News

June 28, 2021

Via: CMSWire

UserLeap, an AI-powered technology platform designed to give product development teams continuous user feedback, raised $38 million in a Series B funding round led by venture capital firm Andreessen Horowitz, CEO Ryan Glasgow announced on June 17. San Francisco-based UserLeap […]

Analytics & Data

CX Decoded Podcast: Analyzing Voice-Content Prospects for Marketers

June 15, 2021

Via: CMSWire

There’s no denying the advancement of smart voice assistant technologies into people’s homes. According to a 2021 Statista report, shipments of smart speaker units were at an all-time high in the fourth quarter of 2020. Amazon led the way with […]

E-payment & Security, Technology

FIS links with NYDIG to offer Bitcoin services

May 6, 2021

Via: Payments Dive

Jacksonville, Florida-based FIS ranked last year as the second-largest processor of payments for merchant transactions via the two biggest U.S. credit card companies, Visa and Mastercard, according to the industry research firm Nilson Report. The volume was about $700 billion. […]


Optimize Your B2B Sales Process for Success in a Virtual Marketplace

April 9, 2021

Via: CMSWire

The pandemic has had a profound impact on the business-to-business (B2B) sales process. Customers’ demands for digital interaction have increased — and things are unlikely to go back to the way they were, at least anytime soon. McKinsey’s B2B Decision […]

Advertising & Marketing, Technology

Using a CDP for Data-Driven Campaign Management

March 22, 2021

Via: CMSWire

2020 saw an acceleration of consumer trends that had already been underway for years. As millions of customers moved to online as their primary way of interacting with brands and their products, businesses were forced to react accordingly and accelerate […]

Technology, Website design and optimization

A 5-Step Approach to Implementing Machine Learning

March 19, 2021

Via: CMSWire

Machine learning and artificial intelligence are now moving from the realm of research into adoption. Machine learning adoption offers immense benefits which can provide any organization with a competitive edge — if executed well. Technological adoption requires a pragmatic and […]

Advertising & Marketing, Analytics & Data, Technology

Drowning in Data: Is Your Data Strategy Helping or Hurting Your Brand?

March 15, 2021

Via: CMSWire

Data is coming in from different channels, mobile devices, IoT devices, to the point where it is often overwhelming. With so much data being produced and accumulated every minute, brands can begin to drown in data. That said, not all […]

E-payment & Security, Technology

PayPal to acquire digital asset firm Curv

March 10, 2021

Via: Payments Dive

The acquisition follows PayPal’s recent expansion of its digital wallet capabilities, including enabling buying, selling and holding cryptocurrency. Read More on Payments Dive

Analytics & Data, News, Technology

Profits Steer Our Digital Future

February 10, 2021

Via: NYTimes Tech

To help understand where our digital lives are going next, I’ll steal a line from “All the President’s Men”: Follow the money. Why is Spotify going big into podcasts? Because music streaming is a financial death trap and Spotify has […]