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Category: Editorial


Editorial

Top 3 E-commerce Challenges in Q1 2022

June 22, 2022

Via: Natalie Dunn

The recent global healthcare crisis has prompted numerous businesses in the U.S. and abroad to reassess the classic business models or face their own demise. Digital technologies are now improving most industries around the world, and companies everywhere are boosting […]


Editorial

5 Ways to Improve E-commerce UX

May 20, 2022

Via: Natalie Dunn

Online stores are among the few businesses that have thrived during the COVID-19 pandemic, because people across the globe were forced to live, work and shop remotely. However, life is finally returning to normal—and so are shopping habits. While online […]


Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]


Editorial

Trends That Are Shaping The Retail Landscape in 2022

April 20, 2022

Via: Nakisani Jacobs

Retail has been one of the most impacted sectors by the COVID-19 pandemic, alongside tourism and the events industry.  Before 2020, retailers were already grappling with the decline of brick-and-mortar stores, and the pandemic added to their woes by forcing […]


Editorial

Online Sales Are Growing, But Not Without New Challenges

April 5, 2022

Via: Natalie Dunn

According to Reuters, U.S. consumer spending on e-commerce is estimated to reach a record $1 trillion in 2022, as a result of the switch to online shopping brought on by the COVID-19 pandemic. New research by Adobe Analytics shows that […]


Editorial

E-commerce trends to consider in 2022

February 28, 2022

Via: Natalie Dunn

More than two years have passed since the beginning of the COVID-19 pandemic that disrupted the lives of people everywhere. This healthcare crisis changed not only the way people live, work, and have fun, it also altered consumer behavior, forever […]


Editorial

E-commerce sales growth slows down. What’s next?

January 6, 2022

Via: Natalie Dunn

Almost two years have passed since the beginning of the COVID-19 pandemic that reshaped life as we know it and disrupted numerous industries. Although vaccines and treatments are now widely available in most countries, new variants of the virus continue […]


Editorial

The Rise of E-commerce Sales since 2020

December 15, 2021

Via: Abby Hallett

The pandemic has caused major drops in the figures of retail shopping, predominantly due to the closure of thousands of shops, many of which have never opened again due to bankruptcy. However, this does not mean that people have started […]


Editorial

Alibaba Rivals Amazon in Europe

November 30, 2021

Via: Natalie Dunn

E-commerce retailers have been known to struggle for better positions in new markets, but Amazon is usually among the winners. The American multinational technology company is not only one of the best known retailers in the world, but it was […]


Editorial

What Sort of Changes Is the World of Ecommerce Experiencing?

October 29, 2021

Via: Neal Mitchell

It has become evident to the world that the e-commerce industry is growing exponentially. Companies, big and small, are closing down their stores and dedicating all their resources to online shopping. Some companies have decided to walk a different path […]


Editorial

3 Issues Facing e-Commerce During the Holiday season

September 30, 2021

Via: Natalie Dunn

The COVID-19 pandemic has already disrupted shopping habits around the world and, with the Delta variant infections now surging, retail and e-Commerce are likely to experience new changes by the end of 2021. However, retailers everywhere did manage to profit […]


Editorial

Online Sales in Q2 2021 and Beyond

August 30, 2021

Via: Natalie Dunn

2020 brought about a shift to everything digital, as the COVID-19 pandemic swept from country to country, changing shopping behaviors along the way. Online sales may have been the biggest surprise of the year, as lockdowns and social distancing rules […]


Editorial

The Rise of E-commerce in the Time of COVID-19

July 30, 2021

Via: Natalie Dunn

The COVID-19 pandemic has impacted not only daily routines, jobs, and the way we spend our free time, but also multiple industries across the world. From healthcare to IT, businesses in most countries have started to experience the ever-growing need […]


Editorial

What makes an e-commerce store successful?

June 22, 2021

Via: Diana Beverly Ross

Tools, platforms, and flawless online shops. Growing online shopping trends during the last decade have increased the necessity for e-commerce. And it’s no surprise that regardless of what is going on in the world and how work models are shifting, […]


Editorial

Top 3 Content Management Systems for E-commerce

May 27, 2021

Via: Rachel Oldford

E-commerce sales account for 14.3% of all retail sales worldwide and the e-commerce share of total global retail sales is expected to hit 23% by 2023.  However, thriving in such a growing, competitive industry requires certain knowledge and tools. In […]


Editorial

5 Practices That Will Improve Your Ecommerce Customer Service

April 30, 2021

Via: Diana Beverly Ross

Customer service is often considered the backbone of an ecommerce business, and it’s no surprise. With growing buyer expectations, customer service is crucial now more than ever for a business to remain competitive in the ecommerce marketplace. There were 263 […]