Category: News

November 21, 2023

April Ho-Nishimura, global head of employee and customer experience at onsemi, a NASDAQ100 semiconductor powerhouse, lives and breathes CX and EX. No, she really does. Just look at her title. We’ve heard about the importance of the intersection of customer […]

November 15, 2023

Amazon appears to be bolstering its in-app shopping partnership. In two separate news pieces emerging over the past week, the eCommerce giant has struck a deal with both Meta and Snap to feature in-app shopping capabilities. We’ll take a closer […]

October 10, 2023

In addition to the numerous other tech features, Walmart said it is developing virtual commerce, meaning shoppers can buy physical items within a virtual environment. The retailer has tested its capability within the online game House Flip, but it aims […]

September 20, 2023

The retail industry typically hires hundreds of thousands of people to support holiday operations. But it appears that some companies have pulled back on seasonal hiring so far this year, with plans at their lowest since 2008, CNN reported. But […]

September 15, 2023

Walmart Connect, the retail media unit of Walmart, is rolling out a sponsored video advertising format ahead of the holiday shopping rush, per details shared with Marketing Dive. This represents the network’s first on-site video ad solution and is positioned […]

September 14, 2023

After years of increased spending on services, that behavior could cool off, while spending on durable goods remains high compared to pre-pandemic levels, Nick Handrinos, vice chair of Deloitte and U.S. retail, wholesale, and distribution and consumer products leader, said […]

September 11, 2023

Artificial intelligence (AI) isn’t sci fi like you see in the movies — not yet anyway, and it probably won’t be for a long time. But because so many futuristic, cyberminded depictions are out there about AI, it’s important to […]

September 1, 2023

Walmart has eclipsed supermarkets’ 1.5% share edge in Q2 of 2022, with the retailer ending Q2 of this year with a 5.7% share advantage, the report noted. Brick Meets Click and Mercatus said that Walmart’s fortification of its role as […]

August 22, 2023

Meta has announced some new measures to comply with the soon-to-be enacted EU Digital Services Act (DSA), which implements expanded control and transparency measures for European social media users. The DSA aims to provide more capacity for social media users […]

August 22, 2023

TikTok’s looking to make it easier for brands to tap into search interest in the app, with a new “Search Ads Toggle” in ad campaigns, which, when activated, will ensure that your ads are eligible to be displayed in related […]

July 7, 2023

Yes, it’s a duplicate of Twitter, and yes, it’s piggybacking off of Instagram to build its user base. But regardless of the framing, Meta’s new Threads app is still on track to become the fastest-growing app of all time, with […]

June 2, 2023

Victoria’s Secret was prepared for a “challenging macro environment” as the company entered the year, according to CEO Martin Waters. While the retailer saw business grow internationally, particularly in China, sales in North America sales were “more promotional than planned,” […]

May 24, 2023

While TikTok has over 150 million US users, who are increasingly spending more of their time in the app, its popularity could also be clouding concerns around its potential for harm, which is the key focus of the ongoing discussions […]

May 19, 2023

Building on its plan to meet its customers on a variety of platforms, Grove Collaborative continues to add brick-and-mortar chain stores to its roster of retail accounts. The company offers over 150 eco-friendly brands of household cleaning, health and wellness, […]

May 10, 2023

With the opening keynote of Google I/O less than an hour away, news outlets are already leaking reports of the big announcements to come during the annual developer conference that begins today at 1 p.m. EST. Google’s Upcoming AI Updates […]

April 28, 2023

According to a March 2023 Statista report, the global artificial intelligence (AI) market is valued at $142.3 billion dollars. In recent years, the ecommerce industry has undergone a significant transformation, thanks to the rapid advancements in AI and machine learning […]

April 25, 2023

The metaverse is going full glam this summer with the first-ever Metaverse Beauty Week, a five-day festival rallying together a slew of beauty brands for in-person events and virtual activations across platforms Roblox, Decentraland and Spatial. The festival, founded by […]

April 21, 2023

Gass is slated to take the CEO spot in about a year, and appears to be building her team already. “With Kenny onboard, I have full confidence in our ability to continue earning our place at the center of culture […]

April 11, 2023

PayPal sent emails to users this week informing them of “capability and feature updates,” but the emails were customized depending on which services the recipients used. PayPal wrote, “We want to make you aware of recent changes that are relevant […]

April 3, 2023

Only 12% of respondents in ENGIE Impact’s Net Zero Report believe they are on track to meet or exceed their ambitious decarbonization goals. This shocking statistic is a sobering call to action, especially given the recent Synthesis Report by the […]