We are living on the cusp of an AI revolution in customer experience management, as companies brace for a future where AI technology — such as machine learning, chatbots and lately generative AI — will supercharge contact centers and frontline teams and transform the way organizations manage their customer and employee experiences.
Integrations with new large language models (LLMs) and generative AI tools like ChatGPT will be irresistible for organizations that must do more with fewer resources and smaller teams. Generative AI can automate insight curation and summarization, or build a more intelligent, humanlike service bot, saving time and money.
