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How to choose an ecommerce chatbot (14 solutions reviewed)

September 9, 2019

Chatbots are HOT. Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology.

Analyzing over 20 years of live chat transcripts, LivePerson found 69% of chats and calls could be handled quickly by bots, and Nielsen found 56% of online shoppers say they prefer to resolve issues through messaging apps than call customer service.

If you want to join the 80% of executives that are using or planning to use chatbots by 2020, read on to learn what to look for in an ecommerce chatbot solution.

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