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Category: News


News

PayPal Updates Users on New Capabilities and Features

April 11, 2023

Via: EcommerceBytes

PayPal sent emails to users this week informing them of “capability and feature updates,” but the emails were customized depending on which services the recipients used. PayPal wrote, “We want to make you aware of recent changes that are relevant […]


News

6 key actions to help retailers overcome decarbonization barriers

April 3, 2023

Via: Retail Dive

Only 12% of respondents in ENGIE Impact’s Net Zero Report believe they are on track to meet or exceed their ambitious decarbonization goals. This shocking statistic is a sobering call to action, especially given the recent Synthesis Report by the […]


News

Dollar General to bring expanded beauty offering to 300 stores this year

March 30, 2023

Via: Retail Dive

With Beauty Reinvention, Dollar General is trying to create a beauty destination. With Beauty Reinvention, Dollar General aims to create a one-stop beauty destination. “At DG, we are always listening to our customers, and in response we are investing in […]


News

Walmart e-commerce fulfillment layoffs top 600

March 30, 2023

Via: Retail Dive

With the release of more federally mandated information regarding layoffs and facilities closures, it’s clear that Walmart is downsizing a fulfillment network that not long ago was growing quickly. Last week the retail giant confirmed that it has “adjusted staffing […]


News

Tandym adds retailers for rewards programs

March 27, 2023

Via: Payments Dive

The private-label credit card company Tandym is adding online retail clients, including bike gear company Jenson USA and fashion retailer Unique Vintage, as it prepares to allow in-store programs later this year. Chicago-based Tandym, which has raised $10 million, lets […]


News

Making Digital Customer Experience Rounds at Adobe Summit 2023

March 22, 2023

Via: CMSWire

The Adobe Summit 2023 is well underway at The Venetian, and with more than 10,000 people in attendance — it’s a party. But everyone comes to the conference — and Vegas — for different reasons, other than having some fun. […]


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TikTok reaches 150 Million US Users, Calls for Support to Avoid US Ban

March 21, 2023

Via: Social Media Today

With TikTok CEO Shou Zi Chew set to appear before US congress this week, in what many consider to be a pivotal appearance that could decide the fate of the app in the region, TikTok has today shared a new […]


News

TikTok Considers Sell-Off to Appease Concerns Around Ownership Conflicts

March 14, 2023

Via: Social Media Today

With TikTok facing a potential ban in the US, the company is already working on contingency plans, which, in a worst-case scenario, may see parent company ByteDance sell off TikTok in order to maintain its operations and revenue potential. As […]


News

February retail, restaurant sales rise: Mastercard

March 10, 2023

Via: Payments Dive

The report from the Purchase, New York-based card network company attributed the increase in restaurant, airline and lodging spending to continued consumer demand for travel and experiences leading into the spring break season. It also pointed to the Valentine’s Day […]


News

11 digitally native retailers at risk of bankruptcy

March 6, 2023

Via: Retail Dive

The e-commerce darlings that were meant to save retail may soon find themselves in bankruptcy court. Internet and direct marketing retailers had the highest median market signal one-year probability of default of any sector at 8.1%, according to S&P Global […]


News

Amazon to close 8 of its Go stores

March 6, 2023

Via: Retail Dive

Amazon’s decision to close several of its Go stores comes just weeks after it opened a location in Puyallup, Washington, that follows its larger suburban-focused format. The retailer also opened a number of locations last year in Southern California. As […]


News

Amazon joins India’s experimental open-source e-commerce network

February 24, 2023

Via: Retail Dive

With Amazon’s disruption of U.S. retail arguably ebbing, emerging e-commerce markets like India’s may be especially enticing. It may seem surprising that Amazon would join an effort that aims to even the playing field in India’s still developing e-commerce landscape, […]


News

Elon’s Latest Moves Highlight Self-Interest, Lack of Vision for Twitter’s Future

February 15, 2023

Via: Social Media Today

Honestly, I don’t see how anybody could still have faith that Elon Musk has some grand plan for reviving Twitter, nor that he could possibly be the ‘singular solution’ to save the platform, as once proclaimed by former CEO Jack […]


News

Walmart shuts the door on e-commerce-only stores

February 14, 2023

Via: Retail Dive

Walmart concluded that, for the time being at least, it no longer needs e-commerce-only stores because the company has added pickup and delivery operations to thousands of full-service locations in the years since the Bentonville store opened in 2014, the […]


News

Putting your customer at the center of the universe with E-Commerce 3.0 

February 13, 2023

Via: B2B News Network

In the 16th Century, Nicolaus Copernicus challenged the long-held view that the Earth was the center of the universe. He knew he would get opposition from scientists and religious scholars, so he waited until the year of his death to […]


News

Retailers join $950M commitment to Central America sourcing

February 13, 2023

Via: Retail Dive

The White House unveiled a $950 million round of investments by private sector players in Central America sourcing, infrastructure and businesses. The latest investments bring the total to $4.2 billion since the May 2021 launch of Vice President Kamala Harris’ […]


News

PayPal CEO will retire at the end of 2023

February 9, 2023

Via: Payments Dive

The embattled CEO of PayPal, Dan Schulman, plans to retire at the end of the year, after the digital payments pioneer has struggled in recent years to meet growth goals and beat back mounting competition. Schulman said he spoke multiple […]


News

PayPal to cut 7% of its workforce

January 31, 2023

Via: Payments Dive

The PayPal job cuts follow a $2-billion investment in the company last year by Elliott Investment Management, an activist investor that often pushes companies to increase profitability in the interest of boosting stock prices. The value of PayPal’s shares have […]


News

Managing Customer Churn Post Festive Peak

January 26, 2023

Via: CMSWire

Just as consumer confidence was on its way up, rail strikes and snow struck the UK impacting footfall yet again. This, alongside the tough economic climate, has created a perfect storm resulting in unusual reductions in footfall on high streets, […]


News

What Will 2023 Bring for Customer Experience?

January 25, 2023

Via: CMSWire

It’s that time of year when everyone either has New Year’s resolutions or predictions, so I’ll take a swing at the latter. Without further ado, here are a few key trends that I expect we’ll see in 2023, the year […]