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What Will 2023 Bring for Customer Experience?

January 25, 2023

Via: CMSWire

It’s that time of year when everyone either has New Year’s resolutions or predictions, so I’ll take a swing at the latter. Without further ado, here are a few key trends that I expect we’ll see in 2023, the year of the Water Rabbit:

Automation Will Drive More Personal Experience

Although it seems counterintuitive, automation will continue to improve processes and remove the human element to reduce costs. From chatbots to self-service checkstands and check-in kiosks, businesses will continue to streamline processes to improve the bottom line and alleviate the struggle of hiring individuals that would otherwise occupy those roles.

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