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The Modern Age of CX Messaging: 4 Key Changes

November 23, 2022

Via: CMSWire

The new generation of consumers are reshaping customer experience like never before. Digitization has launched a new era where brands must be available whenever and wherever to customers, and elevate the level of service they provide.

To learn more about changing consumer habits and expectations, Kustomer surveyed more than 3,000 global consumers of varying ages. The report uncovers the state of channel popularity, new customer journeys and the building blocks for providing exceptional experiences.

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