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Tag: Customer service and support

Why a multi-platform customer service strategy is essential in 2018

Advertising & Marketing, Technology

Why a multi-platform customer service strategy is essential in 2018

May 16, 2018

Via: Smart Insights

The aim of multi-platform customer service is to provide customers and audiences with options on how they would like to communicate with brands These platforms also deliver a seamless service experience for customers, regardless of what channel they may choose […]