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Why a multi-platform customer service strategy is essential in 2018

May 16, 2018

The aim of multi-platform customer service is to provide customers and audiences with options on how they would like to communicate with brands

These platforms also deliver a seamless service experience for customers, regardless of what channel they may choose to use. Delivering a smooth customer experience means having to understand your customers in order to better assist them with their queries and concerns without hassle.

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