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Tag: CEM

How Singularity Kills Customer Experience Management

Mobile Commerce

How Singularity Kills Customer Experience Management

September 14, 2015

Via: itCurated

Culturally we are conditioned to look for a SINGLE reason, element or root cause to solve any problem. Remember Curly’s “One Thing” in the City Slickers movie? Well, this concept of singularity does not work in customer experience management (CEM) […]