It’s that time of year when everyone either has New Year’s resolutions or predictions, so I’ll take a swing at the latter. Without further ado, here are a few key trends that I expect we’ll see in 2023, the year of the Water Rabbit:
Automation Will Drive More Personal Experience
Although it seems counterintuitive, automation will continue to improve processes and remove the human element to reduce costs. From chatbots to self-service checkstands and check-in kiosks, businesses will continue to streamline processes to improve the bottom line and alleviate the struggle of hiring individuals that would otherwise occupy those roles.
