Artificial intelligence (AI) is here. The technology is already making an impact across many industries. According to IDC, worldwide spending on AI systems is forecast to reach $35.8 billion in 2019 — a 44% increase over 2018.
For any company that hasn’t started its AI journey — it’s time to get started. That’s because AI is shaking up the customer experience, bringing users and brands closer together than ever before. But many people aren’t yet aware of the effect of AI, or don’t understand the scope of its applications. Here are three ways artificial intelligence is already impacting CX for millions of consumers.