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How AI Is Transforming IT Service Management

November 8, 2019

Via: CMSWire

Artificial intelligence (AI) is likely helping you in your life right now and you may not even know it. AI powers smart assistants, rideshare apps and social media feeds. It autopilots our planes and sometimes even delivers our packages. It should be no surprise, then, that by the year 2022, one in five workers will be working side-by-side with AI technology — from HR to IT.

Using AI to catch a ride is one thing, but it’s another to assign AI some of your day-to-day tasks. And sometimes, this can fuel misconceptions around AI technology that overshadow its potential for the workplace.

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