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Amazon pulls back from UPS as it builds out logistics empire

March 6, 2023

UPS plans to further reduce its business with top customer Amazon in 2023, even as both companies face obstacles that could complicate their mutually agreed cutback.

Amazon is shifting away from UPS and other carriers as it works to build its own logistics empire, in part to gain greater control over transit times and the end-customer’s delivery experience. Meanwhile, UPS has chased growth in segments outside of e-commerce in order to boost its profit margins.

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