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Business Strategy Model For Experience Management

July 9, 2019


Organizations have excelled and grown by providing an excellent experience for their customers, employees, suppliers, and supply chain. Every business has tried to blend operational efficiency with the intangibles of feelings that help them provide that “wow!” experience and break through the typical constraints of business strategy, as explained in Porter’s Five Forces Framework.

Modern technologies help enable this blending of operational and experience data, catapulting an organization to business horizons the world has never seen before. This business strategy model described below helps the leadership team create a framework to enable this change.

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