Even though the ecommerce growth rate isn’t spiking like it was half a decade ago, it is still steadily growing year-over-year. Competition is fierce and everyone is scrambling to gain reach and increase revenue.
Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships:
1. Reward loyalty
Rewarding customer loyalty isn’t a new concept, but many online shops fail to track and reward those people in their community.