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11 Top Customer Service Metrics to Measure

March 25, 2024

Via: CMSWire

Understanding customer needs and expectations is a necessity, yet it still remains a challenge for many organizations. In fact, less than 1 in 5 organizations say they understand their customers well, according to CMSWire’s State of Digital Customer Experience report.

Essential customer service insights can bridge this gap between customer expectations and company insights. But what are the best ones to look at?

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