Tag: CX strategy

Technology, Website design and optimization

What Is Customer Experience Design? Benefits & Best Practices

December 18, 2023

Via: CMSWire

Customer experience design (CX design) has emerged as a pivotal element in today’s customer-centric world, defining not just how customers interact with brands, but also shaping their overall brand perception and loyalty. The concept of CX design involves creating an […]

Technology, Website design and optimization

5 CX Strategy Questions to Leverage the Future of AI

April 27, 2023

Via: CMSWire

The customer journey, ecommerce and the overall shopping experience has already been forever changed by artificial intelligence (AI) and machine learning. After all, most of us are not surprised to see personalized recommendations pop up along the digital journey. The […]

Mobile Commerce, Mobile Marketing

Don’t Decimate Your CX Strategy When You Leave Twitter

January 3, 2023

Via: CMSWire

When it comes to running ad campaigns on Twitter, many brands are acting like the punk band The Clash and asking, “Should I Stay or Should I Go?” Song puns aside, Elon Musk’s high-profile acquisition of Twitter has some brands […]

Advertising & Marketing, Technology

5 Questions to Ask in Building a Customer Experience Strategy for 2022

November 22, 2021

Via: CMSWire

Customer experience has a lot of moving parts and recent shifts in customer behaviors have made the pace seem frantic at times. Navigating all of this requires a good plan. All of a company’s CX efforts, from different programs to […]