image credit: Pixabay

Customer Experience Trends: Innovations Shortening Journeys

February 16, 2024

Via: CMSWire

Taylor Swift was Time’s Person of the Year in 2023. You might love it, you might hate it, but it happened. If Time had instead captured the zeitgeist by naming a Technology of the Year, it wouldn’t be nearly as fun to debate. Nothing could have beaten generative AI for the crown.

Customer Experience Trends: The Promise of Great Engagement & Efficiency

Once ChatGPT launched, everyone raced to test its power. We marveled at how much faster we could achieve our goals by outsourcing mundane tasks like research and summarization to an intelligent, highly productive intern. The promise of greater efficiency took us by storm.

Read More on CMSWire