Tag: NLP

Advertising & Marketing, Technology

ChatGPT’s Impact on Customer Experience and Marketing

January 3, 2023

Via: CMSWire

The AI-driven ChatGPT chatbot has been causing leaders across industries to take notice of what many believe to be the most humanlike AI chat interface developed to date. With a chatbot that is capable of producing content and conversations that […]

Analytics & Data

3 Ways Sentiment Analysis Can Improve the Customer Experience

July 25, 2022

Via: CMSWire

Automated sentiment analysis can provide actionable insights to brands, allowing them to better understand how customers feel when they encounter pain points along the customer journey or when they have positive, emotionally satisfying experiences. How are brands today using sentiment […]

Platforms, Technology

Elastic Targets Enterprise Search Enhancements With Elastic 8.0

February 17, 2022

Via: CMSWire

Elastic, the Mountain View, Calif.-based company behind Elasticsearch, has announced the general availability of Elastic 8.0. The latest version of the platform includes enhancements across the Elastic Search Platform and its Enterprise Search, Observability and Security solutions. Updates include native […]

Advertising & Marketing, Technology

How to Introduce AI Into Your Marketing and Customer Experience Practices

May 28, 2021

Via: CMSWire

Artificial intelligence (AI) is fast becoming as fundamental to customer experience (CX) as CX has become to the business. According to IDC, the global AI market is poised to break the $500 billion mark by 2024. AI is surging as […]