Advertising & Marketing, Technology
April 12, 2022
Via: CMSWireFinnish telecommunications company Elisa recently replaced its functional chatbot — which answered customers’ routine questions — with an intelligent virtual agent (IVA) called Annika. Executives at the organization expect this sophisticated new robot to engage callers with more empathy and […]
Advertising & Marketing, Technology
May 28, 2021
Via: CMSWireArtificial intelligence (AI) is fast becoming as fundamental to customer experience (CX) as CX has become to the business. According to IDC, the global AI market is poised to break the $500 billion mark by 2024. AI is surging as […]
July 2, 2024
Copyright © 2024. All rights reserved
