Tag: dcx

Advertising & Marketing, Technology

Current State of Digital Customer Experience in 2024

January 24, 2024

Via: CMSWire

As we merge into the new year, digital customer experience (DCX) stands at a transformative crossroads that has been shaped by rapid technological advancements and changing consumer behaviors. Brands are increasingly leveraging artificial intelligence (AI), machine learning (ML), and data […]

Mobile Commerce, Mobile Marketing

It’s About the Customer Experience; So, Why Is Your Brand Ignoring Customers?

August 14, 2015

Via: itCurated

Humans are emotional creatures and they want experiences that engage them as humans. They’re not eyeballs, impressions, views, likes, shares, clickthroughs, or conversions. A few weeks ago, I visited New York on a beautiful summer day to participate in an […]