Sellers should not rely on eBay’s mobile app when checking their seller performance metrics. eBay manager Brian Burke told listeners of the eBay for Business podcast that there is a difference between the metrics value shown on the mobile app and on the desktop.
eBay Service Metrics Discrepancy
According to eBay’s help page, “Service metrics provide you with data on the percentage of your transactions that result in ‘item not as described’ return requests and ‘item not received’ requests from buyers.”
