Tag: customer success


What’s Most Important to B2B Buyers in 2023? Fanatical Customer Service

July 10, 2023

Via: B2B News Network

In the dynamic landscape of B2B (Business-to-Business) industries, success hinges on various factors, including product quality, innovation, and market strategy. However, in the ever-evolving business ecosystem, one key element stands out as the driving force behind sustainable growth and long-term […]

Advertising & Marketing, Technology

Customer Success Should Begin Long Before the Contract Is Signed

June 5, 2020

Via: CMSWire

SaaS giveth and SaaS taketh away. The subscription economy changed the game for software companies, smoothing out otherwise lumpy business models and powering bountiful booking backlogs. But shorter contract terms mean that customers can easily defect, which is why SaaS […]


How to Bake Customer Success into Your Operations

August 13, 2019

Via: CMSWire

When the first software-as-a-service (SaaS) solutions debuted in the late 1990s, the nature of technology businesses fundamentally changed. Before, software came with commitment. People paid dearly in time and money for on-premises systems that they could hardly imagine changing. With […]


How AmerisourceBergen Built its Mobile App Strategy

February 26, 2015

Via: itCurated

AmerisourceBergen (NYSE: ABC) is a company committed to innovation. And that commitment has enabled them to maintain their position as a top global healthcare solutions provider offering value to everyone along the healthcare supply chain. Today, it boasts 26 distribution […]