Tag: customer interactions


The Future of Customer Interactions: Harnessing RPA and IPA

February 26, 2024

Via: CMSWire

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides unparalleled efficiency and accuracy, automating routine tasks to free up […]

Mobile Commerce, Mobile Marketing

How chatbots can optimize customer experience (CX)

April 23, 2019

Via: Get Elastic

Imagine a customer service experience where the business representative is always available, friendly and equipped to handle any inquiry you send their way. While this might seem too good to be true, today it’s a reality for many businesses. Chatbots […]