Tag: customer experience strategy

Advertising & Marketing, Technology

8 Tips to Build a Winning Customer Experience Strategy

December 1, 2021

Via: CMSWire

Customer experience is critical to business success. CX drives over two-thirds of customer loyalty, outperforming brand and price combined. Delivering an easy and convenient interaction experience creates a good impression, but not one that lasts, according to Gartner in a […]


Where Governance Fits in Your Customer Experience Strategy

February 11, 2020

Via: CMSWire

While companies may have a customer experience strategy in place, it won’t count for much if people throughout the organization don’t adhere to the plan. We asked some experts how companies can ensure their CX strategy is followed. CX Governance […]