If anything is certain, it’s that e-commerce doesn’t look the same today as it did in 1995. A company called “eBay” burst onto the scene that year, and Jeff Bezos shipped Amazon’s first book order. That unleashed a flood of online shopping, and businesses and consumers never looked back.
In the past two and a half decades, e-commerce revolutionized industries such as retail and supply chain. Americans spent US$154.5 billion online in the third quarter of 2019, according to a U.S. Census estimate.