April Ho-Nishimura, global head of employee and customer experience at onsemi, a NASDAQ100 semiconductor powerhouse, lives and breathes CX and EX.
No, she really does. Just look at her title.
We’ve heard about the importance of the intersection of customer experience (CX) and employee experience (EX), but we haven’t seen a lot of the tangible outcomes from organizations on the actual connection. And we certainly haven’t seen a lot of leaders who literally own the two functions, as evidenced by their titles. CX and EX are usually separate entities.
