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Zoom Announces Customer Experience Platform Innovations

April 21, 2022

Via: CMSWire

Zoom has unveiled Zoom IQ for Sales, an intelligent conversation solution for sales professionals. It also released new Zoom Events and Webinar features like backstage branding and branding for webinar sessions.

“Zoom IQ’s analysis covers customers’ reactions, conversational and selling skills, customer pain points, competitors, deal risk metrics, and more,” Josh Dulberger, head of product, data and AI at Zoom, told CMSWire. “It also supports sales coaching for both new sales rep onboarding and experienced sales rep improvements.”

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