Robotic process automation (RPA) is no longer just a buzzword. Businesses across countries and across industries have jumped in head-first to realize the benefits promised by RPA. Unfortunately, as many as 40% of all RPA initiatives fail to meet organizational objectives, derailed by crippling maintenance and support, stalled automation pipelines, and an inflated cost of ownership that has outstripped expected returns.
Many of the challenges RPA programs are facing result directly from the automation being more complex than initially advertised. As might be expected, this has resulted in RPA initiatives leaning hard on IT for implementation and oversight. It has also led to a growing call for a universal set of RPA design standards as a possible key to unlocking the increased return on investment and ability to scale RPA initially promised.