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When Personalized Enterprise Search Results Are Hidden in a Black Box

January 13, 2021

Via: CMSWire

We all like receiving a personalized service, whether it is being recognized by the Maitre d’ at our favorite restaurant or having a range of books offered to us by Amazon when we are looking for a specific title. Sometimes we may wonder just how these personalization algorithms work. I was just looking for a book on Notre Dame Cathedral in Paris and among the books I was offered was one on the history of Britain from 1945-1951 and one on the history of the Habsburg family.

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