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Reasons Why Ethical Conversational Design Is Vital for Enterprise AI

February 14, 2022

Via: CMSWire

Conversation AI applications have evolved to the point where they could easily pass the Turing Test and convince a human they are speaking with another human. Although AI has continually evolved, ethics and morality have not always been a prime design focus.

How do these AI apps respond to diversity? To questions or statements about gender? Do they recognize the difference between a child and an adult? How do they respond to tone, such as happiness or hostility? Can they take body language into consideration?

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