LogMeIn, provider of cloud-based collaboration, communications and support solutions, last week released a new outbound calling tool aimed at small to medium businesses. The tool, which integrates into the Boston-based company’s Unified-Communications-as-a-Service platform, GoToConnect, is designed to improve visibility into contact center operations as well as add features aimed Updatesat improving efficiency. The announcement is the latest addition to the growing Contact-Center-as-a-Service (CCaaS) space.
GoToConnect’s Contact Center provides small to medium businesses with metrics to determine the efficacy of their call center operations. The release added the following features: