Is There a Chatbot in Your Company’s Future?

May 29, 2018

Via: CMSWire

Don’t look now, but that company rep you thought you were chatting with while shopping online may not have been a live person at all. It may very well have been a chatbot — a computer program designed to mimic human conversation.

My how times have changed. Most people I know hate chatting with “automated people” via telephone. Quite frankly, when the phone rings and I figure out that the party that I’m speaking with is not a live human being, I hang up.

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