All You Need Is Love.” It’s not just a Beatles song, it should be your customer experience ethos. Because if you aren’t showing your customers that you love them, you can bet someone else is knocking at the door to show them just how important they are.
Consider the numbers:
- PWC research found that 89% of UK CEOs are focused on building trust with customers, believing it’s essential to driving growth.
- According to Bain & Company, net promoter score leaders outperformed the stock market by 2.8 times over 10 years.
- According to Salesforce research, 67% of customers say their standard for good customer experiences is higher than ever.
But in a world where everyone’s out to differentiate themselves by providing.
