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6 Ways Organizations Fail Implementing AI in Customer Experiences

6 Ways Organizations Fail Implementing AI in Customer Experiences

May 4, 2018

Via: CMSWire

Everyone seems to want a piece of Artificial Intelligence (AI) to help improve their organizations and customer experiences. And why not? Gartner reported last week that global business value derived from AI is projected to total $1.2 trillion this year, an increase of 70 percent from 2017. In 2022? $3.9 trillion.

Not everyone has successfully used their resources for AI affectively. It’s a nascent time for some organizations deploying AI into customer experiences, and there are costly mistakes. Facebook in January shut down M, its virtual assistant. Most are familiar with Microsoft Tay’s plight from cool Twitter bot to outright racist.

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