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Why Microsoft Could Deflate Slack’s IPO, WhatsApp Top Messaging App, and More

January 29, 2019

Via: CMSWire
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While the use of these VPAs and chatbots aims to increase productivity and take on some of the more mundane workplace tasks, they don’t’ come without risk, according to Helen Poitevin, senior research director at Gartner. According to recent research, Predicts 2019: AI and the Future of Work, Poitevin said that without proper controls AI agents can cause negative disruption in the workplace.

“Digital workplace leaders will proactively implement AI-based technologies such as virtual assistants or other natural language processing (NLP)-based conversational agents and robots to support and augment employees’ tasks and productivity,” she said.

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