Machine learning and, more broadly, artificial intelligence (AI) have become the tech industry’s most important trends over the past 18 months. And despite the hype and, to some extent, fear surrounding the technology, many businesses are now embracing AI at an impressive speed.
My firm, CCS Insight, recently interviewed 400 IT decision-makers in enterprises in the US and Europe. We found that two-thirds are either researching, trialling or already using machine learning in their business, up from less than half in 2017.
