Top
image credit: pixabay

Creating Seamless, Personalized Self-Service Experiences With AI

December 10, 2019

Via: CMSWire
Category:

From purchasing a product to resolving support issues, today’s consumers want instant gratification. For support organizations, that means making it as quick and easy as possible for customers to find answers and resolve issues — whether they’re calling your support line, or visiting your help portal. An increasing number of organizations are offering digital self-service options backed by artificial intelligence (AI) and automation, like chatbots and avatars, that allow customers to resolve support issues when they want, where they want.

Read More on CMSWire