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AI: Chatbots Versus Human Customer Service

May 6, 2020

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Technology has always fascinated humans. We’re constantly looking for better ways to perform tasks in order to maximize our profitability and effectiveness, whether in sports, business, education, research and development, governance, agriculture, or arts and culture.

Artificial intelligence (AI) technology is a topic that, if we are truly honest, has the potential to cause great human advancement or devastating disasters and unthinkable destruction.

When the motive is for the betterment of humanity, we can definitely use the power that new AI technology has for so much good. If the motive is the opposite, we’re in for very uncomfortable and turbulent times.

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