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Tag: Operations


Shipping & Fulfillment

Consumers could return $82.1B worth of holiday merchandise, survey finds

December 29, 2023

Via: Retail Dive

The new report from Optoro and CBRE calls attention to the waste generated by returns: Returned inventory amounts to 9.5 billion pounds of landfill waste annually, the firms said. The rise of e-commerce, which the National Retail Federation predicts could […]


Shipping & Fulfillment

Walmart adding parcel stations for faster delivery, greater density

November 27, 2023

Via: Retail Dive

Parcel stations give customers more time to place online orders on a wider assortment of products for next-day delivery, and they also make it easier and more efficient for employees to distribute orders from stores, McKeehan said. “We plan to […]


E-payment & Security, Technology

Breaking down buy now, pay later

November 9, 2023

Via: Retail Dive

Everyone’s buying now and paying later. At least that’s what the prevalence of BNPL buttons on online checkout pages would lead you to believe. Buy now, pay later is point-of-sale financing that allows consumers to make a purchase and pay […]


Shipping & Fulfillment

Walmart to open 5th ‘next generation’ fulfillment center

October 16, 2023

Via: Retail Dive

With its continued efforts to grow its list of next-generational fulfillment center, Walmart is betting big on the benefits it can reap from offering quicker shipping and delivery. In June 2022, Walmart unveiled plans to open four next-generation fulfillment centers […]


News

Walmart tests more AI, AR shopping tools

October 10, 2023

Via: Retail Dive

In addition to the numerous other tech features, Walmart said it is developing virtual commerce, meaning shoppers can buy physical items within a virtual environment. The retailer has tested its capability within the online game House Flip, but it aims […]


News

Amazon to hire 250,000 people for the holidays

September 20, 2023

Via: Retail Dive

The retail industry typically hires hundreds of thousands of people to support holiday operations. But it appears that some companies have pulled back on seasonal hiring so far this year, with plans at their lowest since 2008, CNN reported. But […]


E-payment & Security, Technology

Shopify integrates Buy with Prime feature

September 5, 2023

Via: Retail Dive

A partnership between Amazon and Shopify marks a change in relationship between the two companies. In April 2022, Amazon launched its Buy with Prime feature to allow members to shop on websites outside Amazon while still accessing Prime benefits like […]


E-payment & Security, Technology

Amazon expands BNPL offering to other retailers’ sites

August 17, 2023

Via: Retail Dive

The equal monthly payments offering is now available at tens of thousands of other online stores, including Lenovo, Tennis Express and Authentic Watches, according to the email. The company first began offering BNPL financing in 2018, according to a spokesperson. […]


Shipping & Fulfillment

As inflation wears on, should retailers push back on supplier costs?

February 27, 2023

Via: Retail Dive

The year 2021 was a short-lived golden age for retailers. Consumer demand came roaring back from its pandemic lows with such ferocity that many were able to boost profits even as supply chain costs spiraled. But with demand plummeting as […]


News

Walmart shuts the door on e-commerce-only stores

February 14, 2023

Via: Retail Dive

Walmart concluded that, for the time being at least, it no longer needs e-commerce-only stores because the company has added pickup and delivery operations to thousands of full-service locations in the years since the Bentonville store opened in 2014, the […]


News

Retailers join $950M commitment to Central America sourcing

February 13, 2023

Via: Retail Dive

The White House unveiled a $950 million round of investments by private sector players in Central America sourcing, infrastructure and businesses. The latest investments bring the total to $4.2 billion since the May 2021 launch of Vice President Kamala Harris’ […]


News

Morphe closes US stores to focus on wholesale, e-commerce

January 6, 2023

Via: Retail Dive

Makeup brand Morphe announced via Twitter on Thursday that it has decided to close all of its U.S. stores. As of Thursday evening, the brand’s website listed 18 U.S. locations. “We have made the difficult decision to close all Morphe […]


Shipping & Fulfillment

Lowe’s expands use of market delivery model for large products

November 28, 2022

Via: HR Dive

Lowe’s has transformed its supply chain to better insulate itself from upstream logistics challenges and more effectively fulfill increased e-commerce demand. The transition to a market delivery model “is a centerpiece” in that plan, positioning it for profitable growth in […]


News

Amazon CEO Andy Jassy’s comments on unions run afoul of labor laws, federal agency says

October 28, 2022

Via: Retail Dive

The charges outlined in the NLRB complaint cite statements Jassy made during interviews with CNBC and Bloomberg. In an April interview with CNBC, he said that if employees were represented by a union they would be less empowered in the […]


Shipping & Fulfillment

Major FedEx Ground contractor to stop delivering if agreement isn’t reached by Black Friday

August 24, 2022

Via: Retail Dive

One of FedEx Ground’s largest contractors is warning the company he may no longer make deliveries on his routes starting Black Friday as he pushes for improved compensation to account for inflation and other operational changes. Spencer Patton, founder and […]


Shipping & Fulfillment

Amazon announces first peak season fee for its fulfillment services

August 17, 2022

Via: Retail Dive

For businesses selling on Amazon, using the company’s fulfillment services instead of other carriers will no longer shield them from added peak season shipping costs. As Amazon noted in its announcement, the fee is similar to the surcharges or price […]


Advertising & Marketing, Technology

The Marketing Service Chain: How to Improve Customer Experience and Strengthen Your Brand

September 2, 2021

Via: MarketingProfs

However, one element seems to get left behind: the staff. The employees. The back-end operations that support the brand. The dedication and expertise of the people within a company help create the brand as we know it. Yet, those people […]


Advertising & Marketing

What Next-Gen CRM Will Look Like: The Coming Accuracy Wave

October 26, 2016

Via: CMSWire

For modern sales reps, customer relationship management (CRM) is at the center of everything they do, whether they like it or not. CRM revenues grew 12.3 percent from 2014 to 2016, according to Gartner — and this upward trajectory is […]


News

E-commerce innovator Kunal Thakkar: Operating expertise

July 6, 2016

Via: itCurated

When Kunal Thakkar, senior vice president of operations at online electronics retailer Newegg Inc., finished his master’s degree in engineering management, the plan wasn’t for him to stay in the United States, but rather to return to his native India. […]