Tag: digital transformation

January 22, 2020

Modernization of legacy systems seems to be all the rage in IT. Organizations are racing to modernize their systems, at times replacing systems that are functioning well and efficiently. This completely goes against the age-old proverb, “If it ain’t broke, […]

November 12, 2019

Reimagining customer experience (CX) to meet the changing needs of that demanding audience is a primary driver for today’s organizations to embark on digital transformation (DT) projects. However, it’s crucial to the success of CX and DT endeavors that your […]

July 26, 2019

With the rapid introduction of new technologies into the workplace market, it would be reasonable to assume that those that invest are on top of their digital strategies and know exactly what they are doing when it comes to digital […]

July 24, 2019

Digital Transformation is a focus for many organizations right now and as you can see from the Google Trends search volumes, it’s increasing in popularity recently. As with any change within an organization, there are many challenges (as shown in […]

July 3, 2019

At last year’s ReIimagineHR conference, Garnter estimated that the average organization has undergone five enterprise changes in the past three years. Seventy-three percent of organizations expect more change initiatives in the next few years, and only a small minority expects […]

April 5, 2019

Things just keep getting worse for Facebook. According to the Mountain View, Calif.-based UpGuard Cyber Risk team, two more third-party developed Facebook app datasets have been found exposed to the public internet. One, originating from the Mexico-based media company Cultura […]

March 25, 2019

DevOps is a key element of many enterprise IT strategies as digital transformation drives the need for greater efficiency and higher speed. However, teams responsible for enterprise resource planning (ERP) software sometimes feel like they’re not surfing the same wave. […]

February 14, 2019

In case the stories of closing malls and empty storefronts haven’t caught your attention, shopping has changed. With an ever-growing focus on customer experience, old models upend the established process, bringing consumers and companies together like never before. Think Warby […]

November 9, 2018

It would appear that recent findings from the US Bureau of Labor Statics show that productivity increased 2.2 percent in the business sector in the third quarter of 2018 and 1.2 percent over the year. That is good news. However, […]

August 8, 2018

The latest Smart Insights research study shows how common Digital Transformation projects or programme are today with 30% already having a programme up & running and 31% planning to within the next year. Yet, digital transformation doesn’t occur overnight. There […]

July 16, 2018

The rise of the phrase “digital transformation” over the last five years is undeniable. Google Trends data from the last five years worldwide confirm its popularity. While it might sound like such, digital transformation is not just another buzzword, but […]

December 22, 2017

Unconscious imprinting from growing up a Gen-Xer during the original Star Wars years tells my generation that robots are futuristic. Except that is no longer so, and hasn’t been for a while now. One of the features that made robots […]

December 15, 2017

Customers don’t see a brand as a series of channels. They see it as a singular entity. So it’s not surprising that customers become confused when the experience they receive through one channel is inferior to or inconsistent with the […]

December 14, 2017

Every year seems to have its business trends. Last year it was digital transformation. Before that, big data. This year, it’s artificial intelligence (AI). For small businesses, it can be hard to distinguish hype from reality. It can also be […]

July 25, 2017

Some people think that launching a B2B e-commerce initiative is a surefire way to draw the ire of the sales team. After all, doesn’t an investment in e-commerce signify the beginning of a competition with more traditional sales functions? Not […]

July 20, 2017

Governments at all levels face seemingly overwhelming challenges today—from exploding costs and aging infrastructure to education and healthcare inequities. And at the center of these challenges are citizens whose lives governments are responsible for protecting and improving and whose tax […]

July 19, 2017

According to IDC, artificial intelligence (AI) is expected to become pervasive across customer journeys, supply networks, merchandizing, and marketing and commerce because it provides better insights to optimize retail execution. For example, in the next two years: 40% of digital transformation […]

July 7, 2017

Over the past few years, customers’ demands have drastically changed, forcing the retail industry to change with them. Retailers have figured out that the way to sell more is to connect with the customer on their terms, which exists in […]

June 22, 2017

Marketing is about engaging and forming a relationship with your audience. Digital marketing takes it a step further, utilizing tools like Facebook, Instagram, and Twitter to tap the power of the Internet and social media. Marketers also use Google, search […]

June 21, 2017

The same market forces that created consumer-centric businesses like Afterpay and Deliveroo are at work again – but this time among B2B organizations. With the sector’s reliance on long-term contracts and traditional relationship building, B2B might seem an odd contrast […]