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Tag: Customer Service


Advertising & Marketing, Technology

Why Customer Service Is the New Marketing

October 6, 2022

Via: CMSWire

Happy customers make for a strong brand. Companies that provide excellent service to their customers not only boost retention, but can also positively impact marketing through message amplification, positive reviews and strong public perception. Despite this clear opportunity, however, marketing […]


B2B

Today’s B2B Customers Don’t Want to Talk to You. Is That OK?

August 22, 2022

Via: CMSWire

Over the years, shopping in grocery stores has become an ever more isolated experience. What once involved a friendly chat with a cashier is now all shrill self-service checkouts. Next up, checkout free stores that let you walk out with […]


Analytics & Data

3 Ways Sentiment Analysis Can Improve the Customer Experience

July 25, 2022

Via: CMSWire

Automated sentiment analysis can provide actionable insights to brands, allowing them to better understand how customers feel when they encounter pain points along the customer journey or when they have positive, emotionally satisfying experiences. How are brands today using sentiment […]


Platforms, Technology

Do Your Customers Trust Your AI?

July 19, 2022

Via: CMSWire

The use of artificial intelligence (AI) is becoming more and more prevalent in our lives. Between our digital assistants, chatbots, virtual assistants, automobiles and recommendation engines across industries such as medicine, finance, insurance, manufacturing, marketing and entertainment, AI is everywhere. […]


Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]


Advertising & Marketing, Technology

A Guide to Understanding, Evaluating and Optimizing CX

April 8, 2022

Via: CMSWire

Businesses thrive when their customers are happy. Why? Because those people spread the word about the good customer experiences they’ve had, becoming brand ambassadors. They also return to spend more money. Customer experience (CX) is vital to your brand’s success. […]


B2B

Checklist for a Post-pandemic B2B Surge

May 10, 2021

Via: Practical Ecommerce

Many B2B businesses are already experiencing a post-pandemic surge. Certainly the revenue growth is welcome, but it can bring challenges as well. Here is a checklist to prepare for pent-up demand. B2B Checklist Communicate out-of-stocks. Supply chains have not stabilized. […]


Editorial

5 Practices That Will Improve Your Ecommerce Customer Service

April 30, 2021

Via: Diana Beverly Ross

Customer service is often considered the backbone of an ecommerce business, and it’s no surprise. With growing buyer expectations, customer service is crucial now more than ever for a business to remain competitive in the ecommerce marketplace. There were 263 […]


News

AI: Chatbots Versus Human Customer Service

May 6, 2020

Via: DigitalistMag

Technology has always fascinated humans. We’re constantly looking for better ways to perform tasks in order to maximize our profitability and effectiveness, whether in sports, business, education, research and development, governance, agriculture, or arts and culture. Artificial intelligence (AI) technology […]


Mobile Commerce

The chatbot impact on ecommerce

October 22, 2019

Via: Get Elastic

Customer service is more than a compliant department – it’s the act of providing assistance to the customer before, during and after a purchase. Its widely accepted that customer retention is cheaper to customer acquisition. A mere increase of 5% […]


Mobile Commerce

How to choose an ecommerce chatbot (14 solutions reviewed)

September 9, 2019

Via: Get Elastic

Chatbots are HOT. Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Analyzing over 20 years of live […]


Mobile Commerce

CRM for social media – How to optimize your customer service

May 8, 2019

Via: Smart Insights

There are about 4.338 billion internet users. Out of these, about 3.484 billion people use social media, which translates to almost half the population of the world. This makes it one of the most important platforms to reach your customers. […]


Mobile Commerce

How to adapt your brand identity to better match your customers

January 2, 2019

Via: Smart Insights

Establishing a strong brand identity is like building a healthy relationship – you have to believe in yourself before anyone else can do the same. However, getting your sales team, customer service team and every other department on the same […]


Mobile Commerce, Mobile Marketing

Why mobile should make every business more customer-centric

December 20, 2018

Via: Smart Insights

How mobile marketing can be used to support customer service A lot of attention is given to the way mobile devices have changed the way we communicate at work and how marketers can target consumers. But the big secret of […]


Advertising & Marketing, Technology

Four Steps To Improve Your Digital Customer Experience

September 21, 2018

Via: DigitalistMag

As the digital era continues to evolve, machine learning, artificial intelligence, IoT, analytics, and other technologies are all great components to run an even more successful company. When thinking about what truly makes a company prosper, though, there is a […]


Advertising & Marketing, Technology

The Best Examples Of Artificial Intelligence In E-Commerce

February 2, 2018

Via: DigitalistMag

Artificial intelligence is more than just a buzzword, and is now deeply embedded in our daily lives, whether we recognize it or not. Simply put, machines are learning how to assist us with the tasks that we’d usually have to […]


Apps & Sites, Mobile Commerce

New Research Shows a Good Brand Website Is More Important Than Ever

August 21, 2017

Via: Inc.com

For generations, retail was simple. Brands sold to retailers and retailer sold to shops. But in the age of the internet, consumers can interact directly with brand manufacturers. And while this may seem like a small thing, it actually has […]


News

What Retailers Can Learn From Amazon’s New Reactionary Attitude

April 14, 2017

Via: DigitalistMag

Amazon’s cash blowing ways force competitors to lower prices, speed up delivery, and add programs with bells and whistles. But the company’s latest move is raising eyebrows. For once, Amazon has moved from offense to defense. That’s because Walmart has emerged […]


News

Is artificial intelligence the future of customer service?

December 9, 2016

Via: TheNextWeb

Dealing with customer service sucks – it is the bane of our existence as consumers. Once you’ve searched the site to find the right number –  which feels purposefully hidden to discourage you from calling – you then talk to […]


Website design and optimization

How to optimize your contact page for better conversions

June 15, 2016

Via: itCurated

This is just the matter of being trustworthy, especially if you are into an ecommerce, medical or financial business where customers entrust you with their personal data (like credit card details). Having this information visible is a clear sign to […]