Tag: customer satisfaction


Making Customer Surveys Count in the B2B, Industrial Worlds

July 29, 2022

Via: CMSWire

If you read my columns here, you’ll note I focus a lot on consumer insights and customer experience (CX) approaches. But guess what? CX and CSAT can be just as important for B2B or industrial sales. Here’s why: When Customer […]

E-payment & Security, Technology

3 reasons to move to real-time payments

July 6, 2021

Via: Payments Dive

The pandemic has shaken up the payments industry as we know it. With more businesses incorporating contactless activities into their workflows, existing payment methods such as cash and paper check deposits are becoming obsolete. In fact, 66% of business leaders […]


6 Things to Tune TODAY to Prepare Your Mobile Experience for Holiday ’19

August 13, 2019

Via: Get Elastic

Holiday’s the season to reach new customers — according to Google, 61% of shoppers were open to buying from new retailers during the 2018 holiday season, and 46% did buy from a new retailer in the 2017 season. While promotions, […]


The art of B2B fulfillment and how to improve customer loyalty

July 29, 2019

Via: Get Elastic

Usually when you read about fulfillment, the discussion is focused on some logistical or technical aspect of delivering goods to customers. Of course, there are many operational tasks and backend processes that all must harmonize in order to make it […]