Tag: customer relationships


How AI Is Powering the Next Generation of Support Agents

November 25, 2019

Via: CMSWire

Over the years, the role of the customer support agent has evolved from simply handling customer inquiries to building customer relationships and growing the business. According to the Salesforce State of Service Report, 71 percent of agents see their role […]


5 ways to build better ecommerce customer relationships

November 8, 2019

Via: Get Elastic

Even though the ecommerce growth rate isn’t spiking like it was half a decade ago, it is still steadily growing year-over-year. Competition is fierce and everyone is scrambling to gain reach and increase revenue. Still, those brands that can develop […]

Advertising & Marketing, Technology

Why email marketers need to stop neglecting email in 2018

December 6, 2017

Via: Smart Insights

Why you need an email strategy for 2018 – the best behavioural email marketing predictions for the coming year It’s that time of the year when you’ll see a wave of marketing predictions for the forthcoming year. While they may […]


People-Based Marketing: Strengthening CIO-CMO Relationships

November 17, 2016

Via: Digitalist Mag

Social media. Cloud computing. Mobile and Big Data. All of these technologies are permeating every aspect of the marketing function. CMOs and marketers are becoming more comfortable and knowledgeable with digital technology as they experiment with the latest innovations to […]